Refund policy

RETURNS AND REFUNDS

– Do not send your purchases back to the address shown on the shipping label. Please contact us at support@plushpunch.com to receive the correct return address. –

Returning an Item

To receive a refund, you must return the item and email the return receipt to support@plushpunch.com. Once the returned parcel is received and inspected, your refund will be processed within 24–36 hours.

Defective or Broken Product

We stand by the quality of our products. If you receive a defective or damaged item, please email us at support@plushpunch.com within 30 days of delivery with clear photos and videos showing the issue.

We will immediately arrange a replacement or send replacement parts if applicable.
If the customer chooses not to receive replacement parts and prefers a return, the return shipping cost will be the customer’s responsibility.

Incorrect Product

If you receive the wrong item, we take full responsibility. PlushPunch will cover the return shipping cost and will either:

  • Issue a full refund, or

  • Resend the correct item at no additional charge.

Partial Refunds (If Applicable)

Partial refunds may be granted in the following situations:

  • Item is not in its original condition

  • Item is damaged or missing parts for reasons not due to our error

  • Item is returned more than 30 days after delivery

Product Never Arrived

If your order has not arrived within the estimated delivery time, and:

  • Tracking does not update, or

  • Tracking is stuck for more than 10 days

Please contact us at support@plushpunch.com. We will investigate and ensure your order reaches you or provide a suitable resolution.

Customer Dislikes Product / Wants Replacement

If you are not satisfied or wish to exchange the product, you may return it within 30 days of delivery.

Conditions:

  • Item must be unused and in original condition

  • Customer is responsible for return shipping

  • A standard $20 processing/restocking fee applies

For refunds, customers may choose:

  • A refund to the original payment method, or

  • Store credit

Please note:

  • Shipping costs are non-refundable

  • Payment processing fees (credit card/PayPal) are non-refundable

Refunds are processed within 36 hours after confirmation via email. It may take 5–15 business days for the refund to reflect in your bank account. If you do not see the refund after 15 days, please contact your bank first and then email us at support@plushpunch.com so we can assist further.

Order Cancellation

  • Orders can be cancelled within 24 hours of placement.

  • A $20 restocking fee will apply.

  • Remaining balance will be refunded.

  • Orders cannot be cancelled after 24 hours.

Payment processing fees (PayPal/credit card) are non-refundable.

To cancel your order, email support@plushpunch.com within 24 hours.

Order Modification

Order modifications can be requested within 24 hours of placing your order.
We reserve the right to process the order accordingly.

To modify your order, email support@plushpunch.com.